# Tickets Module

## Features

The current features of tickets are as follows.

{% hint style="info" %}
Please note you must setup a ticket category for tickets to become activated.
{% endhint %}

* Ability to change the message in a new ticket
* Ability to setup a support role for tickets
* Ability to change tickets category
* Ability to `add/remove` users from a ticket
* Ability to close a ticket with a reason

## Setup

Setting up will soon be in the panel but until then it is all done in discord via the `setup` command.\
\
To start setting up just simply do `setup tickets` which will bring up the following.

![](https://1171157983-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LZrVfu3eTJJLCkd4Cso%2F-LZtoEx6lm2vFagVDkjF%2F-LZtpa7wQ0F_rr5bIryY%2Ftickets.PNG?alt=media\&token=5aae96c6-3f2f-4173-b0e6-09504046d881)

To start using the tickets module you must setup a ticket category. To do this simply do `setup tickets category Tickets` **NOTE This is case sensitive**

With the tickets module you can also change the message that is sent in a new ticket and setup a support role into the new ticket.

![](https://1171157983-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-LZrVfu3eTJJLCkd4Cso%2F-LZtoEx6lm2vFagVDkjF%2F-LZtqpsSXPNpSnSlauvF%2Fnewtick.PNG?alt=media\&token=b6940490-e7ef-45da-9766-cc436bcec396)

To edit the message that a new ticket sends you just simply need to do `setup tickets message Thanks for making a ticket!` This will change the message for the tickets. 

You may also setup an optional support role for the tickets. This feature will ping that role when a new ticket is made and will automatically have that role added to the ticket. To set this up just do `setup tickets role @Role` 

## Examples

`new Uh Gideon Grey is bullying the smaller animals again` \
This creates a new ticket with the option of giving a reason why you made the ticket.\
`add @Gideon Grey` \
This adds a user to a ticket\
`remove @User` \
This removes a user from a ticket\
`close Yea it just be like that sometimes` \
This closes a ticket and PMs the creator of the ticket the reason it was closed